Terms & Conditions

You are required to follow certain rules while you use our Platform. We have listed these rules in the Terms. Please read these Terms and other hyperlinks mentioned here carefully. Do remember that by using our Platform, you agree to these Terms.

These terms of use (“Terms ”) govern your use of our website: https://mooo.farm/ and our mobile application MoooFarm Farmer (each, the “Platform”) which are operated by MoooFarm Pvt. Ltd. (“Company”, “we”, “our” or “us”) incorporated under Indian Companies Act, 2013 with its registered office at WeWork 32nd Milestone, Galaxy Hotel, NH-8, Sector 15 Part 2, Gurugram, Haryana 122001 - India. Any reference to “you” or “your” refers to you as a user of the Platform. We reserve the right to assign our rights and obligations under these Terms.

Please ensure that you read these Terms carefully as they constitute a binding agreement between you and us. If you do not agree to these Terms, please do not use the Platform. We reserve the right to revise these Terms, update the Platform and/or change the Content at any time. Please check this page from time to time to take notice of any changes we made, as they are binding on you. Under these Terms, “Content” means any information, text, graphics, or other materials uploaded on the Platform by any user of the Platform or by us.

Any personal information you provide us will be dealt with in accordance with our Privacy Policy These Terms include our Privacy Policy by way of reference.

product information

These Terms are compliant with the laws of India. If you wish to use our Platform outside India, please ensure that you are permitted to do so, in your jurisdiction.

SERVICES OFFERED
We help you discover cattle traders, stay informed, seek Vet consultations, and get all possible cattle related services. through our Platform.
1. Through the Platforms, we aim to provide solutions to all needs of dairy farmers. You may avail the following services through our Platforms (“Services”) :
2. Services related to the health of your cattle include online/offline consultations with Vets and in some cases supply of Products.

YOUR ACCOUNT
Your Account will be created on the basis of the details provided by you. You shall be responsible for maintaining the confidentiality of your Account Information and preventing unauthorized access by third parties. We can delete your Account if you act in violation of these Terms.
1. You must be registered on the Platform to access or use the Services. We will create an account for you on the Platform (“Account”) upon verification of your credentials.
2. The Account will be created on the basis of the details provided by you which may include, without limitation, your name, mobile number, your state and district of residence and any other information you provide at the time of signing up. You will access your Account using your mobile number and OTP delivered to your mobile number (“Account Information”).
3. You must always treat your Account Information as confidential and must not disclose it to any third party. Any access to the Platform through your Account shall be considered an access by you or on your behalf and you shall be solely responsible for any activity carried out in, by or through your Account either on the Platform or any other website accessed by you through the Platform. You do not have the right to transfer your Account or assign the rights associated with such Account to any third party, and/or register an Account on the Platform on behalf of any third party.
4. If we change the eligibility criteria to be registered with the Platform and you no longer comply with the new eligibility criteria (as determined by us in our sole discretion), we may deactivate/close your Account without any liability to us.
5. You are solely responsible for ensuring that these Terms are in compliance with all laws, rules and regulations applicable in your area of residence. Your right to access the Platform is revoked where these Terms or use of the Platform is prohibited and, in such circumstances, you agree not to use or access the Platform in any manner.
6. Your Account may be accessed by us at any time to facilitate discussions, mediate disputes, resolve technical issues or for any other reason as necessary in our sole discretion.
7. We reserve the right to disable your use of the Account or any part of it, at any time, if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.
8. If you know or suspect that there has been a breach of security of your Account, or any person has accessed your Account in an unauthorized manner, you must promptly notify us by sending us an e-mail at contact@mooo.farm . We are not liable for any losses or other consequences of unauthorised use of your Account.
9. In case you wish to deactivate your Account, please contact us at contact@mooo.farm . Your Account will not be deactivated unless your request is accepted by us, subject to clearance of all pending dues/ payments by you.

USER REPRESENTATIONS & COVENANTS
Your usage of the Platform shall be subject to compliance with the covenants under this clause and the representations/warranties provided by you.
With respect to your use of the Platform or the Services, you represent and warrant that:
1. You are legally capable of entering into a contract and are at least 18 years of age;
2. You have the requisite authorizations and approvals necessary for entering into and performance of these Terms;
3. There are no restrictions, hindrances, or encumbrances of any nature which restrict you from performing your obligations under these Terms;
4. You will comply with all applicable laws including any rules, regulations and by-laws in relation to your use of the Platform, our Services, and any other service provided by us, our affiliates or our service providers. In particular, you will ensure compliance with all applicable laws in relation to the trade, storage and transport of cattle.
5. All information you submit while creating your Account are true, accurate, current, and complete; and
6. You have the necessary intellectual property rights (including the right to license and assign) in any Content or information you display, post, host or share on the Platform. Such Content does not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

Use of the Platform
You are responsible for the Content posted by you on the Platform and its compliance with the standards under these Terms.
1. You must not use the Platform in any way that causes, or is likely to cause, the Platform or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not we, are responsible for all electronic communications and Content sent from your device to us and you must use the Platform for lawful purposes only. You must not use the Platform for any of the following:
2. You agree not to access (or attempt to access) the Platform, the Content or Services by any means other than through the interface that is provided by us. You shall not use any deep-link, robot, spider, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, or any Content, to obtain or attempt to obtain any materials, bookings, documents or information through any means not specifically made available through the Platform.
3. You must not use the Platform in any manner that could damage, disable, overburden, block, or impair the Platform or Services, whether in part or in full and whether permanently or temporarily, or disallow or interfere with any other party's use and enjoyment of the Platform or Services.
4. We reserve the right, but have no obligation, to monitor the Content posted on the Platform. We have the right to remove or edit any Content that in our sole discretion violates, or is alleged to violate, any applicable law or these Terms. Notwithstanding this right, you remain solely responsible for the Content you post on the Platform. The views expressed by you or any other user on the Platform do not represent our views or values.
5. We have the right at all times to disclose any information or Content (including the identity of the persons uploading or hosting such Content) as necessary to satisfy any law, regulation, valid governmental request or as necessary in our opinion for the resolution of a criminal offence.

Transactions Between users
We are not parties to your transactions with other users. You must do your due diligence before entering into such transactions.
1. The Platform acts as an intermediary and allows users to interact with other user(s) for entering into negotiations in respect thereof for purchase, sale or supply of cattle. We are not parties to any negotiations that take place between the users. Nor are we parties to any agreement including an agreement for purchase, sale or supply of cattle, concluded between the users.
2. We do not control and are not liable in respect of or responsible for the quality, age, health, lactation capacity, or any other information about the cattle offered for sale by users on the Platform. Nor do we warrant the ability of the users selling cattle to complete a sale or the ability of users purchasing cattle to complete a purchase. You must conduct your due diligence before making a purchase from any user.
3. We do not represent either Party in transactions between users and do not charge any commission for enabling such transaction. However, you acknowledge that we may levy charges for facilitating such transactions through the Platform in the future.
4. Transactions, transaction price, and all commercial terms are as per principal to principal bipartite contractual obligations between the users involved. We provide the payment facility merely to facilitate the completion of the transaction. Use of the payment facility does not render us liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, or fraud as regards the cattle listed on the Platform by users.
5. You specifically authorize us and our service providers to collect, process, facilitate and remit payments and/or the transaction price electronically to and from other users in respect of transactions. Your relationship with us is on a principal to principal basis and by accepting these Terms, you agree that we are an independent contractor for all purposes, and do not have control of or liability for the cattle listed by users on the Platform. We do not guarantee the identity of any user nor do we ensure that a buyer or a seller will complete a transaction.
6. You agree that we shall not be parties to any disputes between users.

Transactions with us
You must satisfy yourself of the cattle before entering into a cattle transaction with us. You should use only the authorised payment channels for payment.
1. Where you enter into a transaction with us, such a transaction is entered into on a principal-to-principal basis between the parties.
2. We strive to be as accurate as possible in the description of all our cattle listed on the Platform. But except as expressly stated otherwise, we do not warrant that the information about our cattle on the Platform is complete or current. The Platform may contain typographical errors. The pictures of the cattle are indicative and may not match the actual cattle. We reserve the right to correct, change or update information, errors, inaccuracies, or omissions at any time without prior notice.
3. Upon entering into a transaction for purchase or sale of cattle with us, you are deemed to have satisfied yourself of the quality, suitability, fitness, and any factors relevant to your decision to enter into a transaction with us.
4. By entering into a transaction for purchase of cattle with us, you represent and warrant that such cattle for your personal use only and will not be sold, resold, or utilized for slaughter.
5. You specifically authorize us and our service providers to collect, process, facilitate and remit payments and/or the transaction price electronically to and from other users in respect of transactions. Your relationship with us is on a principal to principal basis and by accepting these Terms, you agree that we are an independent contractor for all purposes, and do not have control of or liability for the cattle listed by users on the Platform. We do not guarantee the identity of any user nor do we ensure that a buyer or a seller will complete a transaction.
6. You acknowledge that we reserve the sole right to revise the prices of our cattle on the Platform. Further, the displayed price may exclude delivery and conveyance charges, and/or applicable taxes. Before completing a transaction, we will inform you of the total price and obtain your consent for the same.
7. The title in cattle you purchase from us, will pass on to you: (i) immediately, when the possession is physically handed over; or (ii) upon us delivering the cattle to our delivery partner for delivery to your designated address, as the case may be. Likewise, in the event of a sale of cattle to us, the title in cattle will pass on to us: (i) immediately, when the possession is physically handed over to us; or (ii) upon you delivering the cattle to our delivery partner for delivery to our designated address, as the case may be.
8. You will make and receive the payment for cattle transactions only using the payment channels authorised by us. Payments made through any other channels shall not be considered a valid discharge of your payment obligations.

MoooCoins
We may issue reward points to some eligible users. You must use these reward points within the expiry date.
1. We may, at our sole discretion, issue reward points (“Mooocoins”) to certain eligible users of the Platform. You acknowledge that Mooocoins cannot be purchased and can only be earned as rewards.
2. You may use Mooocoins for making payments to us for the Services only. You agree that we may limit the amount of Mooocoins which may be used in a single transaction.
3. The present form and format of Mooocoins, issued by us, is modelled on a closed system prepaid payment instrument. Mooocoins are not, nor are intended to be a licensed payment system under the Payment and Settlement Systems Act, 2007.
4. Mooocoins are not refundable or redeemable into fiat currency. On cancellation of bookings paid for through Mooocoins, the said Mooocoins will be credited back to the user’s Account upon deducting applicable charges.
5. We reserve the right to set an expiry date for Mooocoins. Beyond the expiry date, Mooocoins will not be available for use.
6. We reserve the sole right to determine and modify the value at which each Mooocoin is exchangeable.
7. Mooocoins are non-transferable and may only be used by the person who holds the Account associated with such Mooocoins.
8. We reserve the right to discontinue Mooocoins on our Platform at any time, in our sole discretion. In the event of discontinuation, the Mooocoins associated with your Account will lapse without giving rise to any claim.

PAYMENT TERMS
We use the services of third parties to facilitate payments. And may need to store details of your payment instruments.
1. Registration on the Platform is free and we do not charge any fee for browsing the Platform. We reserve the right to charge a fee for accessing the Platform at any time in the future. However, the Services facilitated through the Platform are subject to the fee as provided on the Platform.
2. All payments made by you on the Platform must be in Indian Rupees acceptable in the Republic of India. The Platform will not facilitate transactions with respect to any other form of currency with respect to the payments made on Platform.
3. We reserve the right to impose and change the fees payable by the users at our sole discretion for availing the Services on the Platform. You shall pay the amount due for the Services rendered to you through the payment methods offered on the Platform, including without limitation, net banking, credit card, debit card or electronic wallet. By making a payment through us, you undertake that the credit or debit card details or third-party electronic wallet login credentials that you provide are for your own credit card, debit card, or electronic wallet account, and that you have sufficient funds to make the payment for the Services.
4. You understand, accept and agree that the payment facility provided by us is neither a banking nor financial service but is merely an electronic payment, collection and remittance facility for completing transactions using the existing authorized banking infrastructure and payment services. By providing the payment facility, we are neither acting as trustees nor acting in a fiduciary capacity with respect to the transaction or the transaction price.
5. In connection with your use of the Services, we will obtain certain transaction and payment instrument details, which we will use solely in accordance with our Privacy Policy.
6. Except to the extent otherwise required by applicable law, we are not liable for any payments authorized through the Platform using your payment details. Particularly, we are not liable for any payments that do not complete because: (1) your payment card or bank account or third party wallet does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit in respect of the payment details provided; (2) you have not provided us with correct details; (3) your payment card has expired; or (4) circumstances beyond our control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.

INTELLECTUAL PROPERTY RIGHTS
Please respect our intellectual property and do not use it in an unauthorized manner without our prior consent. You give us a license to reproduce, process and publish the Content posted by you on the Platform for marketing and promotional activities.
1. We or our affiliates or licensors own all right, title, and interest in and to the Platform and Services, all Content therein (except Content of users) and all related technology and intellectual property rights. Subject to these Terms and on payment of applicable fee, we grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferrable license (“Limited License”) to do the following: (a) access and use the Platform and Services solely in accordance with these Terms; and (b) copy, use and share the Content on the Platform solely in connection with your permitted use of the Services. Except as provided in this Clause 9.1 (Intellectual Property Rights), you obtain no intellectual property rights under these Terms from us, our affiliates or our licensors to the Platform or Services, including any related intellectual property rights.
2. You may not without our express written consent:
3. When you upload or post Content on the Platform, you grant us a perpetual, worldwide, non-exclusive, royalty-free license (with the right to sublicense it to our affiliates for the purposes of marketing and promotional activities) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods. We may adapt the form of the Content in order to transmit, display or distribute it on the Platform and in various media and/or make changes to the Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services, or media. We reserve the right to disclose your identity to any third party who is claiming that the Content posted or uploaded by you to the Platform constitutes a violation of intellectual property rights, or right to privacy of such third party.
4. If you provide any suggestions to us or our affiliates for improvement of the Platform and Services, we or our affiliates will be entitled to use such suggestions without restriction. You hereby irrevocably assign to us all right, title, and interest in and to such suggestions and agree to provide us or our affiliates any assistance we require to document, perfect, and maintain our rights in such suggestions.

DISCLAIMERS
We are not responsible for the accuracy, availability and reliability of the Platform, Services and the Content. Any Content posted by the users on the Platform is the sole responsibility of such users, and we shall not be liable with respect to any interactive services provided on the Platform. Any information on this Platform is for informational purposes only.
1. You expressly acknowledge and agree that use of the Platform and the Services is at your sole risk. The Platform and the Services are provided on an "as is" and "as available" basis. To the fullest extent allowed by law, we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the warranties of merchantability or fitness for a particular purpose. We make no warranty that the Platform or the Services will meet your requirements, or that the Services or your access to the Platform will be uninterrupted, timely, accurate or reliable, nor do we make any warranty as to any information that may be obtained through the Platform or the Services. In case there is any defect in any software being used for the provision of the Services, we do not make any warranty that defects in such software will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through use of the Platform, or the Services is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material or data.
2. We may, without prior notice, change the Platform and/or the Services; add or remove functionalities or features; stop providing the Platform and/or the Services or certain features, to you or to users generally; and/or create usage limits for the Services.
3. We provide an online platform for exchanging information between you and other users. We do not represent any party in a specific transaction between the users and merely act as intermediaries. All transactions between users for purchase of cattle are on a principal-principal basis.
4. The Platform and/or Services may contain bugs, errors, problems, or other limitations. We assume no liability or responsibility for any errors or omissions in the Platform and/or Services.
5. Unless specifically stated otherwise, we do not warrant that any part of Content is accurate, complete, reliable, current, or error-free. The pictures of the cattle on the Platform may not match the actual cattle. We reserve the right to correct, change or update information, errors, inaccuracies, or omissions at any time without prior notice. We shall not bear any liability for any loss/ injury that may arise due to your reliance on the Content published on the Platform.
6. We are not responsible for the Content uploaded by you or other users on the Platform. We are not responsible for any direct or indirect damages or losses caused to you, including without limitation, lost profits, business interruption or other loss resulting from use of or reliance in any way on anything available on the Platform. It is solely your responsibility to evaluate the accuracy, reliability, completeness, and usefulness of Content available on the Platform. Please note that any of the Content on the Platform may be out of date at any given time and we are under no obligation to update it. We do not guarantee that the Platform or any Content on it, will be free from errors or omissions.
7. You acknowledge and agree that we are not responsible for the advice, care, diagnosis, and treatment plans provided by Vets for your cattle. We merely provide a technology platform through which you may book appointments and avail services from Vets.
8. You acknowledge and agree that we will not be liable for deficiency or shortfall in Services / misdiagnosis / faulty judgment / interpretation error / perception error / adverse events / inefficacy of prescribed treatment or advice or investigation reports / validity of the advice or prescription or investigation reports provided by the Vet / unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. You are advised to use your discretion for following the advice obtained after consultation with Vet via the Platform or after availing the Services.
9. Some of the content, text, data, graphics, images, information, suggestions, guidance, and other material that may be available on the Platform (including information provided in direct response to your questions or postings) may be provided by Vets). You acknowledge and agree that this content does not create a licensed medical professional/patient relationship, and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate veterinarian care from a qualified practitioner.
10. You acknowledge and agree that the Vet’s care of your cattle depends on the information provided by you. You will provide accurate and complete information on the Platform, based on which you will receive the Services. You are solely responsible for the medical, health information you provide on the Platform.
11. You acknowledge and agree that we do not provide emergency medical services through the Platform. In case of a medical emergency, please contact an ambulance service, hospital, veterinarian, or appropriate professional directly.
12. No advice or information, whether oral or written, obtained by you from Platform or through the Services shall create any warranty not expressly made herein.
13. We may from time to time provide interactive services on the Platform. We will do our best to assess any possible risks for users when they use any interactive services provided on the Platform. However, we are under no obligation to oversee, monitor or moderate any interactive services we provide on the Platform.
14. We assume no responsibility for the third-party websites linked on the Platform. Such links should not be interpreted as our endorsement of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. You are advised to carefully read the terms applicable to your use of such third-party websites.

INDEMNIFICATION AND LIMITATION OF LIABILITY
You are under the duty to indemnify us if you breach these Terms or applicable law. Our liability for unavailability of the Platform or your reliance on Content is limited.
1. You will defend, indemnify, and hold harmless us, our affiliates and licensors, and each of their respective employees, officers, directors, and representatives (“Indemnified Parties”) from and against any Losses arising out of or relating to any third party claim concerning: (a) your use of the Platform or Services (including any activities under your Account); (b) breach of these Terms or violation of applicable law by you, your Content; or (c) a dispute between you and any other user. The term (“Losses”) wherever used in these Terms means any direct, indirect or consequential claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees), whether in contract, tort (including negligence), breach of statutory duty, or otherwise.
2. You agree to hold the Indemnified Parties harmless for Losses arising from Services of a medical nature. This includes, but is not limited to, Losses arising from:
  1. your interactions with Vets or their staff;
  2. the quality of healthcare, drugs, or treatment prescribed by Vets;
  3. pre-existing conditions in the cattle;
  4. sudden deterioration of medical condition of the cattle resulting from your omission of relevant information regarding the health the cattle, at the time of treatment;
  5. adverse reaction(s) of the cattle to drugs/treatments prescribed by Vets;
  6. inappropriate behaviour or conduct of Vets or their staff;
  7. no-shows, cancellations, or delays in calls or visits by the Vets or their staff; and,
  8. the quality or efficacy of cattle feed, feed supplements, mineral mixtures, and nutritional inputs.
3. The Indemnified Parties shall not be liable to any user for any Losses arising under or in connection with use of, or inability to use the Platform and/or Services; use of or reliance on any Content displayed on the Platform; unauthorised access to Account; loss of profits, sales, business, business opportunity or revenue. In any case, the Indemnified Parties’ aggregate liability under these Terms will not exceed the lowest permissible amount under applicable law or INR 1000, whichever is lower.

Returns and Refunds; Disputes between Users
All refunds, returns and cancellations are subject to our Returns and Cancellation Policy. If there is a dispute between you and other users, please remember that we will not be a party to your arrangement. As much as we may want to help you, our role will be limited.
1. All refunds, cancellations, and returns are subject to our Returns and Cancellation Policy.
2. We will not be parties to any disputes that may arise between you and other users under the terms of your agreement. However, if requested in writing and on such request being found reasonable, in our sole discretion, you may contact us at contact@mooo.farm and we may provide assistance to the parties involved in the dispute.

Shipping and Delivery
We endeavour to deliver your orders in time with the help of our delivery partners.
1. If you choose to avail delivery services from us, the terms under this Clause 13 (Shipping and Delivery) shall apply.
2. You agree to pay the applicable fee for the delivery services provided by us, whether ourselves or through our delivery partners. You acknowledge that we will not be able to service your delivery in the event of non-payment of applicable fee.
3. We use third party delivery partners to deliver cattle to you at the address provided by you. You will be provided with details of the delivery partner and tracking details via e-mail to enable you to track your order. In case they are unable to reach your specified delivery location, they may contact you to resolve the issue.
4. Our third-party delivery partners will deliver the cattle to you in accordance with the timeline mentioned at the time of making the purchase. The delivery time can be tracked with the details provided by our delivery partners. These dates, however, may be changed by our delivery partners, upon the occurrence of force majeure events.
5. You will be informed of the applicable shipping fee at the time of making a purchase. We will provide you delivery services only upon your confirmation of the shipping fee.
6. Us and our delivery partners take care to ensure that the cattle are transported safely. It is your responsibility to inspect the cattle upon delivery to ensure that they are in the same state as at the time of order.
7. We require you to provide accurate details, phone number and address for us to be able to deliver your order. In case you provide us with inaccurate details for delivery, we will be unable to deliver your order. We, the delivery partners and all our affiliates, will not be responsible in any manner for being unable to deliver your order due to any such inaccurate details provided by you. Additionally, if you provide us with an incorrect delivery address or misuse the Platform, then we may blacklist you and bar you from using the Platform.

TERM & TERMINATION
We will be sad when you leave the Platform, but we will assist you to make the process easy.
1. We reserve the right to immediately discontinue your access to this Platform and/or the Services at any time, with or without cause. These Terms shall be deemed automatically terminated on the occurrence of such event.
2. You may terminate these Terms for any reason by providing us a 30 days’ prior notice and closing your Account through our account closing mechanism
3. The Terms shall continue to form a valid and binding contract between us and shall continue to be in full force and effect till the time you continue accessing and using the Platform.
4. Effect of Termination:
  1. except as provided in this Clause 14.4 (Effect of Termination), all your rights under these Terms immediately terminate;
  2. you remain responsible for all fees and charges you have incurred until the date of termination;
  3. we will aim to complete any ongoing transactions with us on a good faith basis;
  4. Notwithstanding anything to the contrary in these Terms, Clauses 4.1 (Use of the Platform), 5 (Transactions Between Users), 6 (Transactions with Us), 8 (Payment Terms), 9 (Intellectual Property Rights), 10 (Disclaimers), 11 (Indemnification and Limitation of Liability), 15 (General Terms) and this Clause 14.4 (Effect of Termination) will continue to apply in accordance with their terms.

GENERAL TERMS
These general terms are for you to understand these Terms better. Make sure your take a look at what they say.
1. Electronic communication: When you visit this Platform, or send e-mails to us, you are communicating with us electronically. You consent to receiving communications from us electronically. We will communicate with you by e-mail or by posting notices on this Platform. In case there are any changes to any information provided by you to us, including your e-mail address and other contact details, you will be solely responsible to update them regularly. If we send any communication by e-mail, it shall be sent to your e-mail address available on the records created by you on the Platform and it shall be deemed to have been received by you once it is reflected as sent in the outbox of our e-mail id.
2. Relationship of the Parties: We and you are independent contractors, and these Terms will not be construed to create a partnership, joint venture, agency, or employment relationship. Neither party, nor any of their respective affiliates, is an agent of the other for any purpose or has the authority to bind the other.
3. Dispute Resolution: These Terms and any dispute or claim arising out of or in connection with it or its subject matter, interpretation, validity, existence or formation (including non-contractual disputes or claims) (“Dispute”) shall be governed by and construed in accordance with the laws of India. The aggrieved party shall notify the other party about the existence and nature of the Dispute by serving a written notice (the “Dispute Notice”) . Upon receipt of the Dispute Notice, the parties hereto shall endeavour to settle such Dispute amicably. If the Dispute has not been amicably resolved within fifteen (15) days from receipt of the Dispute Notice, the Dispute shall be referred to and finally resolved by arbitration in accordance with the fast-track provisions of the Indian Arbitration and Conciliation Act, 1996 as last amended. The arbitral tribunal shall consist of one (1) arbitrator mutually appointed by the parties. The seat of arbitration shall be in Gurugram, India. The award and decision of the arbitrator shall be final, binding and conclusive on the parties. The language of the arbitration proceedings shall be English. Each party shall bear its own expenses and costs in relation to the arbitral proceedings contemplated under this clause.
4. Applicable Law: These Terms, its subject matter and its formation, are governed by the laws of the Republic of India. Subject to Clause 15.3, the courts in New Delhi, India will have exclusive jurisdiction to deal with any dispute arising out of or in connection with these Terms.
5. Waiver: The failure by us to enforce any provision of these Terms will not constitute a present or future waiver of such provision nor limit our right to enforce such provision at a later time. All waivers by us must be in writing to be effective.
6. Invalidity of Specific Terms : If any portion of these Terms is held to be invalid or unenforceable, the remaining portions of these Terms will remain in full force and effect. Any invalid or unenforceable portions will be interpreted to effect and intent of the original portion. If such construction is not possible, the invalid or unenforceable portion will be severed from these Terms but the rest of these Terms will remain in full force and effect.
7. Force Majeure: We and our affiliates will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including acts of God, labour disputes or other industrial disturbances, pandemics, epidemics, government imposed lockdowns, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
8. Entire Agreement:These Terms including the policies incorporated here by reference is the entire agreement between you and us regarding the subject matter of these Terms. These Terms supersede all prior or contemporaneous representations, understandings, agreements, or communications between you and us, whether written or verbal, regarding the subject matter of these Terms. If these Terms are inconsistent with the terms contained in any policy issues by us, the terms contained in such policy shall prevail.

PROMOTION & DISCOUNTS
1. We may, from time to time, launch some promotions and discount offers on the Services and some users might receive additional benefits due to entitlement to such promotion and discounts. No claims from other users seeking such privileges shall lie if they are not entitled for the discounts or eligible under the promotion.
2. We retain the sole right to withdraw such a promotion or discount scheme or discount at any time.

CONTACT US
If you have any general queries or feedback relating to the Platform, or come across any abuse or violation of the Terms, please email us at contact@mooo.farm or write to our Grievance Officer at the following address:
Name: Aashna Singh
Phone: +91-8559001001
Email: contact@mooo.farm
Timings: 8 am – 8 pm IST
We are available to assist you in case you have any questions or concerns.

THANK YOU FOR VISITING US.

product information

SERVICES OFFERED

YOUR ACCOUNT

USER REPRESENTATIONS & COVENANTS

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